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I can only host or join meeting from browser since update. Why?


I updated on Tuesday as requested and since then I am unable to launch meetings without going through the browser. I've uninstalled and reinstalled Zoom three times and now reset my laptop too, but it's still the same. Can anyone tell me why this might be happening and how I can fix it?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi yogasoulsbysara,


please completely uninstall zoom client by following this support article.  after completely uninstalling zoom client, restart your laptop.  then download and install zoom client.

Uninstalling and reinstalling the Zoom application – Zoom Support


if that does not fix the problem, please provide the operating system for your laptop such as windows 11 and zoom client such as zoom windows desktop client version 5.13.4.


thanks,  eliot