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How to unlock the password.

inkuni001
Newcomer
Newcomer

My Account Type is Pro.

 

my passcode options are locked .

I want to turn the passcodes off .

I have the waiting room enabled.

 

How can I unset the passcode?

 

 
 
 
5 REPLIES 5

EddiePAEK
Community Champion | Employee
Community Champion | Employee

Rupert
Community Champion | Customer
Community Champion | Customer

Please check your settings here

https://zoom.us/account/setting

as well as here:

https://zoom.us/profile/setting

 

Are you the account Owner?

Yes, I am the account owner. I have looked in settings and the passcode is locked. I am unable to unlock it. How do I gain access to unlock it?

 

8Has6t
Newcomer
Newcomer

I am in my account and the passcode option is locked and I am unable to unlock it. 

8Has6t
Newcomer
Newcomer

Yes, I am the account owner. I have looked in settings and the passcode is locked. I am unable to unlock it. How do I gain access to unlock it?