How to remove cameras from drop down list from video camera setting in Zoom App.

[shahbaz63]

I have uninstalled both the camera option (Snap & Xpression) but they still show in the drop-down list. Does anyone have info on how to remove these cameras from the drop-down list? #curious

Refer the attached image for more detail. 

[Iris]

Hello ,

After you have uninstalled these two cameras, have you tried to sign out and re-sign in?

[shahbaz63]

Yes, I have even uninstalled the Zoom app & reinstalled it, didn't work. 

[Bort]

Hi @shahbaz63 , 

After uninstalling those virtual cameras, have you restarted your computer? Often those devices are not fully removed from the system until a restart has been done. 

[shahbaz63]

Yes, that didn't work. 

[Iris · Accepted solution]

Hello，

In this case, maybe the cameras did not uninstall successfully. If you are using mac, can you please please check below file path to see if the cameras are there: /Library/CoreMediaIO/Plug-Ins/DAL

[shahbaz63]

Thank you, Iris - it worked. 

[Senhiru]

Hi @Iris 

Please give a solution for windows users.

Thanks

[pplaggenborg]

Thanks, this was very helpful. It worked.

[macnerd]

Hi, can you please tell me where to type in the path that you mentioned? I'm using a Mac. Thank you.

[Iris]

Hello, please refer to my screen shot. I hope this will help you. Thank you.

[macnerd]

Boom! That totally worked! Thank you so much!

[drspmathew]

Thank you that was a good suggestion.

[海涛]

/Library/CoreMediaIO/Plug-Ins/DAL，都删除，卸应用，安装，有效 谢谢你

[rickgreen]

Could you provide a solution on Mac BigSur OS? the path is not available using this method. I thank you in advance for your continued support,

[danielbmusic]

Hi, I'm using Mac and Ventura. I tried going to this folder, and I know how to get to the /Library, but there is no CoreMediaIO folder in the /Library.  Would you please provide a solution for this situation?  Thanks.

[Zoomieh]

I can't say anything about the folder you were addressing, but  my problem was fixed after going through all the folder paths mentioned in the article here: https://www.pcmag.com/how-to/uninstall-delete-apps-from-mac

• ~/Library/Application Support

• ~/Library/Application Support/CrashReporter

• ~/Library/Caches

• ~/Library/Containers

• ~/Library/Cookies

• ~/Library/Internet Plug-Ins

• ~/Library/Logs

• ~/Library/Preferences

• ~/Library/Saved Application State

• /Library/Caches

[Zoomieh]

I tried the same. I have uninstalled the software, restarted my Mac, uninstalled/reinstalled Zoom and the uninstalled camera still shows up. I even cleaned my PRAM.

😅BUT THEN THIS HELPED:

UPDATE 8/28/2023: 

Was able to resolve the issue by removing it from local caches and other areas: https://www.pcmag.com/how-to/uninstall-delete-apps-from-mac 

Found file traces in those folders that did not show up during the uninstallation nor were they picked up by CleanMyMac's uninstaller or search for keywords. 

Problem solved. 

[eddytajib]

my caM IS not working

😭

post and done is still not working help meeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!111

[NigeI]

Is there a similar solution for windows users?

[Gasp_]

This question has been asked several times and not answered. I am a windows user. What can I do to remove a camera? I use the Canon webcam utility and I cannot remove an older version from Zoom. It keeps showing up as one of my cameras and I believe it may be blocking the new version.  It keeps showing up as the default choice for a camera.

[MarcJ1]

Was there any solution to this exact problem for Windows OS?  I am trying to get rid of a beta version of a Canon DLSR utility (EOS Webcam Utility Beta) and remove one of two OBS cameras.