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2021-12-30 05:08 AM
2021-12-30 07:10 AM
Hey @SaraKarolina, in the Zoom desktop client, in Settings, under Audio, you will see your Microphone and Speaker output. Ensure that the Bluetooth speaker is available and connected in the Audio settings and in-meeting.
2021-12-30 08:04 AM
2021-12-30 09:03 AM
Ah @SaraKarolina I see you're on mobile. Yeah, Zoom just uses the phone integrated microphone or connected Bluetooth device
If seeing this, you can tap the speaker icon to turn it to your connected Bluetooth device (tested on iOS)
2022-10-14 08:09 AM
That isn't working for me. Any other ideas?
2023-04-03 03:59 PM
Pressing this only mutes and unmuted the audio SMH. Your help section SUCKS!!!
2021-12-30 12:34 PM
So the icon with the speaker is in the meetingrom on the top to the left? Can I just click on it? It is probably not possible to test this before a meeting?
2021-12-30 01:12 PM
I have a Android Phone. I aslo have a ipad mini.
2021-12-30 03:16 PM
@SaraKarolina should be able to! I would suggest testing in your personal meeting room before. If connected, you should hear a little chime when unmuting and muting yourself
2022-01-18 02:12 AM
Have tried the above suggested steps and I can't still get audio on my Bluetooth speaker from zoom. I'm using an android mobile
2022-01-18 07:17 AM - edited 2022-01-18 07:17 AM
Hey @Domw9rld are your Android OS and Zoom application both up-to-date? Is your Bluetooth speaker reconfigurable by your device? If so, should be recognizable by Zoom as well. Are you able to see the little speaker icon
and tap it to turn to bluetooth?
2022-02-03 04:51 PM
2022-02-10 11:26 AM
I'm having exactly the same problem. All last year I used Zoom with my Bose BT headphones, my LG BT earbuds, and my car BT. Around December it all broke.
I have the speaker button, the phone speakerphone works, but when I switch it to BT it just comes out the phone earpiece. I'm trying to use it with the same BT headphones. The headphones are connected and I can play music and make phone calls through them. But Zoom no longer uses ANY BT device.
My phone (Samsung Note 20 ultra) was updated recently and is running Android 12. I just completely uninstalled Zoom, deleted all the data, and reinstalled it.
Something broke around the New Year and so far no one at Zoom seems to be getting this.
2022-02-17 04:40 PM
I'm having the same issue exactly as described. Android Zoom app refuses to send audio to any bluetooth speaker that doesn't have a microphone. It would be much better if I could listen to presentations, large group meetings, etc. via an external speaker which can achieve much higher volume than my phone device can. I hope Zoom people can understand the rationale for this request and fix the app so it can send audio output to an external bluetooth speaker. It'd be fine with me if it forces the microphone to mute while connected to external speaker, to avoid feedback/echo issues.
2022-07-12 03:30 PM
Where is the thumbs down button?
Same issue on my Pixel 6 Pr0
Toggling that speaker icon results in switching between the phone's loudspeaker and the phone call speaker, even though it shows Bluetooth.
I'm using a headset, not just a speaker, that works with EVERYTHING else, does not work with zoom.
It's now July 2022, this should be fixed by now.
2023-04-03 04:01 PM
That supposed Bluetooth icon has an X next to it in reality…it doesn’t look like what you show here. This is crazy!
2022-02-10 11:51 AM
Hi @InspectorGadget @SaraKarolina @LynTh @Domw9rld as your cases may be unique, I would suggest contacting our Zoom technical support and they can further look into your issue. Suggest after the creation of your ticket, to share the solution that's provided.
If you're unable to open a ticket with our Zoom support team, I can also help with that process. 😄
2022-02-17 04:41 PM - edited 2022-02-17 04:41 PM
Hi @RN I think this is a real issue and not unique to the people above. It behaves exactly as they describe for me too.
Thanks for looking into it.
2022-07-05 11:58 AM
Same problem, on Android 12, Zoom won't use Bluetooth speaker. I think Zoom only works with "phone" devices not speakers.
2022-03-18 07:05 PM
This is a real problem. I have the same issue.
My earphone works fine when I listen to YouTube or another app.
As this screenshot, you can see Zoom does connect via Bluetooth, however, the audio still comes out from my Android phone, Pixel 3 XL, rather than my earphone.
Can you check again? Thank you
2023-03-04 02:59 AM
Exactly same problem I am facing. Zoom does connect via blue tooth speaker but the audio is not coming out of the blue tooth speakers.
2022-04-05 05:24 PM
Not unique! I have had the exact same problem with my Note 20 since the January update.
2022-04-27 01:28 PM
Definitely not unique. Exact same issue for me and also for my partner. We've been trying and searching for months. Brand new Android phones with working and connected Bluetooth or USB, or Screencast. There's no way of having a different sound output device.
Seriously Zoom it's 2022!!!
2022-06-28 11:25 AM
I've been having the same issue for a few months now, looks like this is a zoom issue that is being ignored?? I have a samsung s22 ultra, app is updated, bluetooth headphones are working with other apps on the phone except for zoom. When the bluetooth icon is selected, the sound still comes out of the phone's speaker, just at a lower volume. It's already june 2022, what is being done to fix this?
2022-02-28 11:35 AM
I'm adding my voice to this as well. There are no icons on ANY of our Android devices, Samsung S8+ and S21, Lenovo, Acer. The only option is Wifi.
2022-03-20 04:56 PM
Hi Everyone -
I have contacted Zoom support who have advised me that no, there is no option to bluetooth when using the mobile app. It just doesn't exist.
Leonard from Zoom suggested that I leave feedback on let me provide you with this link https://zoom.us/feed.
Apparently if they do that the Zoom team may look at it for the next update.
I have done so. It would be great if anyone else who is also affected by the lack of being able to Bluetooth to a speaker on their phone or tablet also left some feedback requesting that option. I imagine the more of us who ask for it the more likely it will be to be added in the next update.
2022-07-12 05:09 PM
Not true. Or maybe not until recently. I have been using Bluetooth with my mobile app for a long time. Until recently it just stopped working and none of the fixes above work. Whatever was done to the app, it made it worse.
2022-07-18 09:43 AM
2022-04-29 09:25 AM - edited 2022-04-29 09:27 AM
I MAY HAVE FOUND A WORKAROUND/TEMPORARY FIX FOR THIS ISSUE UNTIL THEY PATCH IT!
Exact same issue as most here; I am able to switch audio source from phone speaker to the Bluetooth icon, but that just changes the audio from the louder speakerphone speaker over to the phone ear speaker (like you would need to hold the phone to your ear like a normal phone call). While the icon shows the Bluetooth icon, toggle your phone's Bluetooth off, wait a few seconds, then toggle back on. I did this during an active call and when my phone automatically repaired with my Bluetooth headphones the Zoom audio started playing through the headphones correctly. I'm no programmer or engineer, but I do work with them, and I have some speculation on the issue and the cause (PURE SPECULATION, POSSIBLY COMPLETELY INACCURATE):
- The issue seems to be that the Zoom app is unable to gain primary control of the BT device from another app that was using it. By disconnecting and reconnecting BT, once it reconnects there is no app currently using the BT device so Zoom is able to utilize it correctly.
- If the above proves to be false, then the cause of the issue (the bug/defect that Zoom team pushed out and now needs to fix so BT devices work normally again like they used to) might be related to the audio source button not iterating correctly through available devices for use. So when you press the button it is showing BT but using phone ear speaker instead. So it's only switching between phone loud speaker and phone ear speaker (defect 1) and the phone ear speaker option is showing the Bluetooth option when it should be showing the phone ear speaker option (defect 2). The fix would be that all devices would be iterated correctly so 3 would be available (phone ear speaker, phone loud speaker, and BT device), and each would correlate to the correct icon when selected (so 3 icons instead of 2).
Hope this helps anyone else experiencing this defect until they patch it.
2022-07-13 05:52 AM
Having this exact problem recently, however the BlueTooth reconnect trick doesn't work for me (Samsung Galaxy S20, Samsung EarBuds).
Zoom has always worked fine prior to last week or so. Now cannot connect to Bluetooth in line with the above descriptions. It is definitely a Zoom software issue - no issues with the earbuds elsewhere.
2022-09-14 08:17 PM
I fully agree. BT worked properly with a neckband type Bluetooth device. However after I upgraded to a TWS, I am just not getting any audio through the Bluetooth headset.. Surprised that Zoom has not bothered to fix this basic big..
2022-07-29 09:17 AM
You legend! Thanks, this worked for me.
Not sure how many more people Zoom needs to report this bug to issue a fix. It's such a basic functionality and fairly important one as people take calls on the move and need to use their headphones. Zoom, can you fix this ffs.
2022-11-07 02:24 PM
Omg this workaround works!! After i enabled bluetooth (and the audio instead gets quieter and still comes out of the phone speaker) i just turn off my phone's bluetooth and turn it on again.
Once the bluetooth earbuds connects again, the zoom audio gets sent to the bluetooth earbuds.
Thanks for the info! Hope this helps more people!
2023-01-18 05:12 AM
This works for me
2023-01-18 05:56 AM
My phone bluetooth hasn't had an issue. It's my Windows Bluetooth that doesn't work. At all. Like if I connect a Bluetooth headset either before or during a zoom call, then it works for about 5 seconds after which I stop getting audio and a popup appears on the system tray saying "no audio devices found" and in order to continue the Zoom call I have to connect via my phone otherwise I look a right plonker. On my laptop, it is sometimes possible to switch the bluetooth device off and get Windows to find other audio devices again, but it takes far too long to be viable during a conference call.
So Zoom has a problem with Bluetooth. if the problem has managed to extend from windows laptop to phone, then it's a pretty serious problem.
2023-02-06 08:23 AM
Hey hey!! Great post, most helpful!! Totally solved the problem!! Easy to understand troubleshooting instructions!! Thank You!! 😀
2022-06-25 04:38 PM
No, my friend. Not in my case.
2022-07-15 03:00 PM
For anyone who is having this problem, I strongly recommend that you submit a support ticket. Eventually, if enough support tickets get elevated to the developers, perhaps zoom will figure out that it isn't my specific phone, or yours, or that we each has something wrong with our hardware. Instead, they will see that this is a bigger problem.
To submit a support ticket, there are a couple of steps:
First, go to this site: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support
Once there, click on the annoying chat bot icon. It is a waste of time to tell it the real problem. (I tried) It simply isn't sophisticated enough.
Instead, ask the chat bot to "Submit a support ticket"
Next. It will ask you where, make sure you say support.
Then it will ask about what . . . It becomes self explanatory from there.
Finally, remember that posting in the community forum is NOT tech support. We cannot expect the developers, the folks who will fix this problem, to read this forum.
2022-07-18 09:38 AM
Same problem on Android Z Flip (new phone).
2022-07-18 09:41 AM