Horizontal dashes dashed lines on screen

[Neater]

I see Horizontal dashes - dashed lines like this on screen over other participants. I have uninstalled and reinstalled Zoom. Still persists. Anyone else seen this and/or solved it?

[Songman1]

I had the same stuff this morning- annoying as I called Zoom and they say (robot) that my sub does not allow tech support- wish they had told me the price when I bought the plan originally- grrrrr

[seande]

Same problem here. Hoping for a solution.

[ChipV]

Yes, the same problem started 2 days ago.  Calling zoom, I was told that my BAA contract no longer includes tech support.  Chat was worthless.  So was Live Chat and a phone call.  They behave as if the haven’t heard of the problem, suggesting issues like bandwidth etc.  I’m sure it’s no coincidence that the problem started with a recent update.  

[ChipV]

Ps.  I hope everyone complains to Zoom’s Live Chat and insists on a Ticket being sent to their developers.  Flood them with complaints so that  they take the problem seriously.  

[SuzyD]

I have the same.  It started on the 6th when I upgraded and is exactly the same.  There must be a fix!

[ChipV]

I got an email from Zoom.  They recommended CleanZoom, then restarting computer, then unintalling and installing Zoom   I tried it many times.  It doesn't solve the problem.  If it works for anyone, let me know.  

[Ren_NCState]

Same problem here, too.

[SuzyD]

I have logged a ticket and was told that it would be rectified in the zoom update on 16/1/23.  It wasn't 

[Ren_NCState]

Ok, after a lengthy chat, I was provided with the following workaround to use until the issue is fixed:

On your Zoom App, Go to > Settings ( By clicking on the Upper right-hand corner 'gear icon')
 
Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise.

I have no idea if it worked because everyone I would feel comfortable asking to Zoom with me to check is busy at the moment.

[Ren_NCState]

Ok, so it didn't work. I just tried it. Boooo. 😠

[EMT2BSN]

Same problem. This didn't work for me either.

[Jesse808]

Ditto ;-(

[cabbos]

Happening with me too....totally annoying.  C'mon Zoom, FIX THIS.

[EB_Bathan]

Hi there,

Please disable Video Rendering Post Processing under Settings > Video > Advanced:

 

Let us know if it resolves the issue.

Thanks!

[Jesse808]

Tried.  Did not work.

[EB_Bathan]

I recommend submitting a support ticket so we could check this further. Thanks.

[Ren_NCState]

This has been submitted over and over, I assure you.

[Ren_NCState]

This was suggested to me while troubleshooting with another Zoom representative and it did not work.

[EMT2BSN]

Didn't work

[Jesse808]

At the time of posting this message, the only "like" of the above recommendation by Zoom is by another Zoom employee.  This seems a bit disingenous since the recommended fix doesn't work.  Please try again Zoom.

[Jesse808]

Dear Zoom:  Seriously, this is unacceptable and a known problem shared among many users.  This problem appeared without my changing anything except maybe after one of your updates (which is automatic in my settings).  I like using Zoom, please don't force me to petition my institution to change to a different solution.  Not sure my voice alone would get them to change, but again--"known problem shared among many users."

It's not difficult for you, Zoom, to replicate the problem.  Install your latest client.  Zoom with someone else.  Maximize your screen.  You'll see dashes over their video.

[SuzyD]

I raised a ticket 2 weeks ago.  It gas no been escalated to second level. The same fix ( which doesn't work) has been suggested many times.  I am so surprised that a tech company that provides a comms product, can't sort this out.  And also doesn't appear to established a 'known issue' protocol and is therefore not communicating with all effected users at once.  I like using zoom, and am very patient, however I am a Coach working online with clients and this is very distracting for especially as my clients aren't aware that they are in a zoom 'cage' talking to me from behind bars!

[cabbos]

@EB_Bathan  Don't mean to pick on you but you're all we've got with regard to a Zoom employee.  What are the channels you have available to get this thing in the repair pipeline? Clearly all we can do is keep trying various things that we pick up or are told to try...zero of which have worked.  I'm tired of seeing my colleagues in cages. I'm willing to bury an idol and howl at the moon, but there's got to be a more elegant solution.

[Jl14]

This is so frustrating.  Why does zoom not fix this?

[cabbos]

Mystery - I've been on two Zooms, yesterday and today, where the cage lines did not occur.  I haven't done anything.  Maybe resolved?🤞

[Jesse808]

Ditto...mysterious...no dashes today.

[SBUserML]

Did not happen yesterday in a meeting with 5 other participants, but the lines are back today in a zoom meeting I just had with one other person. The lines disappear when view is minimized; they also disappear when someone is sharing their screen. Puzzling, irritating.

[Justtouch]

Mine returned and would not go aways at all

[cabbos]

Back for me too.  Initially there were none.  Then the host changes the position of his camera/screen and they appeared.  However, it didn't happen when he shared his screen.  I think "Irritating" should go before "Puzzling" 😉

[Jesse808]

Still no dashes.  Not sure if it's because of this, but here's the last thing I did with my settings:

[cabbos]

Thanks! Will have a chance tomorrow to see it if works.

[Justtouch]

Yep I have the same situations. For weeks now. Sometimes it just goes aways sometimes not. 

[superdad76]

I had the black dashes occur out of no where a few weeks ago.  It was in a 1:1 meeting that I was hosting.  I was in gallery view and saw them on my guest, but not me.  We thought it was his account, in part because I had just gotten off a group call where I did not see any dashes (I was a participant not a host on that call).  Later that day I had another 1:1 that I hosted and saw the dashes, again on the participant not on me.  So then I started to think it was my account, like I was late on a payment, or my credit card failed (I recently got a new one).  But no.  My account is in good standing and this thing keeps happening.  I don't see it at all when I join someone elses call.  It happens sometimes in a group call that I host, but it's just one participant that gets the dashes...AND I've definitely seen the dashes come and go multiple times on the same call...again, always on the same person.  I've never had the dashes show up on my video feed.  Every time I search for a resolution to this issue, I see simple setting change suggestions, followed by comments of people saying that that suggestion did not fix their problem.  What is going on?!

[Justtouch]

That is EXACTLY my problem.

[cabbos]

And though I posted above that I thought it might have been resolved the issue persists.  I am all out of workarounds and combinations of features to enable/disable.  This is clearly a Zoom problem to resolve.  Anyone from zoom listening to us as we continue to experience this??

[LDC-UAH]

Same problem.  Started immediately after an automatic Zoom software update with no changes by me.  From reading this thread (and another similar thread on Zoom community), there does not seem to be a consistent solution that works for everyone. 

Who has time to randomly start unchecking, disabling and re-selecting Advanced Video options for each new Zoom meeting?  Hope is not a strategy.  Please fix this problem Zoom!

[calex1b]

Same problem, exactly as shown in the picture. I was also told my paid plan doesn't offer support. This is more than distracting. I am using Teams more often.

[mgarrison]

Go into settings/video/advanced at the bottom of the screen and ensure that the second option for optimize the video IS NOT selected.