cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. Weā€™re here to help!

zoom keeps saying unsupported format

Gaia23
Newcomer
Newcomer

Hi guys I keep receiving this "zoom keeps saying unsupported format". I'm trying to get the video in advanced so I can record myself. I did one video ok, but then the second one it gave me this...tried to re-installing zoom, still the same.

Any idea why this? shall I convert the MOV (done on an  i phone)? I also tried to turn the video (from vertical to horizontal, then re-saved it and still can't do it). I guess my only option is to share the screen and record myself? 

Please let me know! Thank you Gaia

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer