cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoomā€™s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

zoom keeps saying unsupported format

Gaia23
Newcomer
Newcomer

ā€Ž2024-05-28 05:09 AM

Hi guys I keep receiving this "zoom keeps saying unsupported format". I'm trying to get the video in advanced so I can record myself. I did one video ok, but then the second one it gave me this...tried to re-installing zoom, still the same.

Any idea why this? shall I convert the MOV (done on an  i phone)? I also tried to turn the video (from vertical to horizontal, then re-saved it and still can't do it). I guess my only option is to share the screen and record myself? 

Please let me know! Thank you Gaia

0 Likes
1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

ā€Ž2024-05-28 08:34 AM

MOV is an unsupported format. See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064394

0 Likes