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Browse Backgrounds2021-10-26 06:20 AM - last edited on 2022-03-14 10:13 AM by Bri
Please can someone help me? I am trying to add virtual backgrounds to zoom yet it is saying that the admin has not allowed this... I am the admin and the owner of my zoom account. I need to be able to use specific backgrounds for my call tomorrow but I cannot add any new ones. I can't find an email for Zoom or someone to talk to to help me.
Solved! Go to Solution.
2021-10-26 07:28 AM
If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.
2021-10-26 07:28 AM
If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.
2023-03-04 02:50 PM
the box is ticked but i can't seem to get it on my background...so frustrating. Any ideas?
2023-04-27 10:49 AM
Hello i have the same issue, and the option of allowing users to upload virtual backgrounds no longer exists.
I get that message, whereas i am the owner (Pro account)
Everything is up to date. Nothing changes when i log out and back in again.
The "Drag and Drop file here" is not responsive. The "Choose fIles" is greyed out.
I don't want to reset because I have photos previously uploaded for my virtual bakckgrounds and i don't want to loose them, and be unable to upload anything. Everything was working fine until recently.
Can you help?
Thank you!
2021-10-27 03:40 AM
Thank you so much, I did this yesterday and it didn't work but now it seems like it has, thank you for your help. 🙂
2021-10-27 04:33 AM
If you make a change on the admin side, you normally have to log out of the App and back in before you will see the change take effect.
2021-11-01 07:10 PM
try updating ur zoom
2021-11-01 07:13 PM
log out from the zoom app and again login
2023-08-10 07:40 AM
I did all of this --nothing worked!
2023-08-10 10:36 AM
Hello,
Read this Zoom support article;
https://support.zoom.us/hc/en-us/articles/210707503#h_2ef28080-fce9-4ac2-b567-dc958afab1b7
You have to enable it as admin at the account level and then enable it in your own account as a user.
Regards
If my reply helped, don't forget to click the accept as solution button!