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Hello - we have instructed employees to go into their settings and enable the Live Transcription option on their Zoom account so that when they are the host of a meeting, the live transcript option is available to people who need them.
However, a few times a week, we encounter a user who has not done this and the live captions are not an option.
Rather than require over 100 people to do these steps plus all new hires- is there a way to enable the live transcripts to be available at the company level by default?
Microsoft Teams and Google Meet both have them automatically enabled for the user to turn on as needed for accessibility.
I believe that you are referring to Automated Captions. Zoom’s automated captions (also known as live transcription) feature can provide automatic captioning.
To enable automated captioning for all users in the account:
Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Account Management then Account Settings.
Click the Meeting tab.
Under In Meeting (Advanced), click the Automated captions toggle to enable or disable it.
If a verification dialog appears, click Enable to verify the change.
If you want to prevent users in the account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
Click the pencil icon to select which languages you want to be available for captioning.
(Optional) Click the Allow only the following users to enable captions for the meetingcheckbox, then choose to give caption enablement to the Host or Host and Co-host.
Click Save to confirm any changes.
If my reply helped, don't forget to click the accept as solution button!