You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Since a recent update on Zoom all my clients hear is a tinny distorted version of my music when sharing my computer audio with them. I have tested this with Spotify/Itunes and both are awful to the point I am unable to tecah my dance classes through Zoom. I have tried literally everything and so has my computer technician but to no avail. Please can anyone help me try to resolve the issues, Its been for the last few weeks?
I found a workaround, maybe you can try:
Follow https://www.howtogeek.com/443702/how-to-fix-sound-problems-in-windows-10/'s instruction to change Speaker's Audio Format to 48000Hz.
Open Sound Settings via Sound icon on Taskbar
Click the “Apply” button, followed by the “OK” button.
Going back to older version works. You can use this link (not hosted by zoom so not official) https://zoom-us-zoom.en.uptodown.com/windows/versions).
But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.
I know this is a few months old but I have just spent some time dealing with this issue for a customer, and wanted to share the solution that worked in my case. The problem turned out to be to do with the Realtek audio device driver.
Open device manager and Open up "Sound, video and game controllers" and right click on the Realtek item underneath and choose uninstall. If you see a tickbox that says to uninstall device drivers, check it. Then click uninstall, and reboot. Windows will reinstall the audio device, and in my case this completely fixed the problem.
Further to my post above, the problem came back, and the reinstallation of the audio driver did not fix it permanently. I then tracked the issue down to a setting in the MyAsus software. In Customizations on the left-hand side, then Audio & Visual there is a setting related to AI Noise-Cancelling Speaker. Turn this off and the problem is resolved.
Obviously this will only work on Asus devices, but many of the forum postings on this subject seem to be related to Asus.
Solved it for W11 (now got to find the equivalent on W10):
- go to control panel (easiest is windows-key + i (you may need to click 'settings' next) - alternatively click windows on the taskbar, and click settings in the middle of (my) display)
- click "Sound"
- scroll down to "All sound devices" and click it
- click "Speakers"
- scroll down to "Enhance audio" (this is off by default on my laptop)
- click "Advanced" in small blue type at the end of the text
- click the "Advanced" tab
- Uncheck "Enable audio enhancements"
- click "ok"
I restarted the laptop - I don't know if that is needed in reality.
I've now shared the music normally with my other PC.
W10 to follow when I worked it out,