You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I've been reading through the other posts but unfortunately nothing has worked so far. Whenever I have a zoom meeting and I try to turn on closed captioning and live transcription, it's not working. It's a paid account, and in the account I have enabled the options that allow for closed captioning and live transcription. When I am in the meeting I can click both CC and live transcription, and they are both turned on in the sense that I get a notification that 'closed captioning is turned on' and the live transcript window opens, but after that nothing happens.
How can I change this?
Many thanks in advance!
Did you click Enable Auto-Transcription from the LiveTranscription icon?
Click here to automatically display subtitles.
However, currently only English is supported, so subtitles may not be displayed if you speak in another language.
If the above is done but the subtitles are not displayed, check the Transcripition settings as shown in the figure below.
If "Show Subtitle" is displayed, click here to change the setting to "Hide Subtitle" and subtitles will be displayed automatically.
Thanks so much for your elaborate response and your help, I appreciate it!
Unfortunately the above is not fixing it, because these options are not shown in my Zoom weirdly enough.
These are the only options I have, and when I click 'view full transcript' the transcript window opens but no text appears
It seems you have the right settings?
Do the language you are speaking match the Speaking Language setting?
If the actual language you are speaking is different from the language you have set, the translation AI will not be able to distinguish it and subtitles will not be displayed properly.
I just checked and when I set the setting to English and spoke in Japanese, nothing was displayed, but when I changed the setting to Japanese, the subtitles were displayed correctly. (Figure below)
It seems that the phenomenon of subtitles not being displayed is particularly likely to occur at the beginning of speech.
Once liveTranscription is started, some sort of subtitle will appear, even if the language setting is incorrect.
After the live transcription started, I changed the Speak Language setting from Japanese to English and spoke "konnichiwa. watashiwa ookawa desu," and the subtitles appeared as "Okay, this" shown below.
"konnichiwa. watashiwa"=>not transcript, "ookawa" =>"Okay, "desu"=>"this"
If the settings are correct but the subtitles are not displayed, it may be some kind of bug.
School started last week, and we encountered issues with regard to captioning and live transcription, though it seemed more related to how the "Automated captions" setting (Live Transcription) was handled in a meeting.
Although disabled in our account, a participant was able to enable it. Not necessarily a problem in of itself, but captions showed up on SIP/H.323 devices (dedicated video conferencing hardware), obscuring [as expected] the bottom of both the content and camera displays for roomfuls of people. (Captioning is not something we use much, and it took a while to find out how to turn it off.) Interestingly, in my Mac Zoom app (5.11.6), I was unsuccessful in trying to see the captions in that meeting.
In any case, a report was submitted (9/1), and Zoom notified me (9/5 4:47am PDT) of a fix release. I did several tests, and it seems to have fixed the issues: respecting the Automated caption disabled setting, not automatically turning on captions on SIP/H.323, and showing captions/transcription when asked in the Zoom app.
We did note that https://support.zoom.us/hc/en-us/articles/8158289360141-Enabling-automated-captions has/had a note, "may not appear for some users until September 2022, as a set of captioning enhancements are rolling out to users over the course of August."
Hopefully, your problem has also been fixed.