Cannot use backgrounds, says hardware is not power...

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I updated my stepmother's Zoom recently and it's now saying she cannot use backgrounds as the hardware is not powerful enough. She has an AMD A10-9700, which Windows About PC says has 10 cores. Is this not powerful enough? Is there a switch to force Zoom to use backgrounds? Previously they worked

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Further to my query above, if the hardware is not powerful enough, would a discrete video card fix the issue?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!