Showing results for 
Search instead for 
Did you mean: 

Can't get audio working



When trying to connect to Zoom I get the error as displayed above. Not sure how to fix it. I have a Logitech headset and it works fine everywhere else. I've tested it. I've switched ports. I've rebooted and nothing is working.  I've tried plugging into all different USB ports and I still can't get it working. Any advice would be greatly appreciated.




Ways to fix -


Test audio playback and recording devices in a meeting
During a meeting, test your audio devices in the audio settings. To do this, go to the arrow next to the microphone icon and click on “Audio Settings…” or “Test Speaker & Microphone…”. Here you can test your speakers/headphones and microphone respectively or change selected devices.


Click the arrow next to the microphone icon to open the audio settings
Click on the arrow next to the microphone icon to open the audio settings and test your audio devices.

Clear browser cache
Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To clear your browser cache, open the browser settings menu, and clear both the cache and the cookies.


Check the audio output from your computer
If the Zoom audio doesn’t seem to be working, it may also be due to the computer volume. Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows 10. To open advanced settings, right-click on the speaker icon and then select “Open Volume mixer”.

On Windows 10, right click on the speaker to open the settings and go to “Open Volume mixer”
Right-click on the volume icon at the bottom right to open the volume settings. Go to “Open Volume mixer”.
Check that the volume is set correctly for Zoom meetings.



This may help you,

Rachel Gomez


Thanks for the advice Rachel, and I did try what you've recommended,  but I've determined that the problem is with the USB + Zoom. I've unplugged and re-plugged into every port I have but the problem persists.