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I'm IT for a small nonprofit and I'm trying to support an employee whose camera isn't working on Zoom. It works fine on the built-in camera app. In Zoom, it shows a black screen. The frustrating thing is, I've tried every troubleshooting step I've seen listed. The computer is a Gateway GWTN156-7.
Steps I've tried:
I'm at my wit's end here. I've tried everything I can think of. Does anyone have any troubleshooting steps I've omitted?