You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-01-04 06:21 AM
I've never had this problem until the most recent update on my MacBook. Now, whenever I try to use Zoom, the sound, and mic work as they should, but the screen is blank. I can see the person I'm meeting with, but they can't see me.
The video is turned on, but no picture goes through.
How do I fix this?
2022-01-04 06:56 AM
What camera are you using? And what camera is selected in Zoom? Are you using the camera in another application?
You should also check in System Preferences on your Mac, go to Security & Privacy, select camera and check if Zoom is checked, allowing you to use your camera with Zoom.
2022-01-04 07:33 AM
I'm using the camera in the MacBook. I haven't made any changes to either the MacBook settings or to the Zoom settings.
I just checked using the steps you mention and Zoom is checked.
2022-01-04 07:35 AM
Since you're mentioning the update... Try the following: https://support.zoom.us/hc/en-us/articles/205062849-Camera-video-is-unavailable-on-a-Mac-running-10-...
It seems related to specific codecs on the latest release, so hopefully this will help. If it works - Please accept this post as a solution. 🙂
2022-01-04 03:13 PM
It seems my MacBook is running on macOS Monterey Version 12.1 so the steps above don't work.