Macbook camera works everywhere else but Zoom

[sophieuziel]

I have tried everything. Restarting it, reinstalling it, checking permissions, making sure no other apps are using the webcam, making sure it's up to date. The mic works fine, and the video works everywhere else but Zoom.

I have a Pro, with an M2 Pro chip, and it's running on Sequoia 15.5. I thought I'd be able to get connected with an agent to help, but Zoom so kindly put their live chat feature behind a paywall. Is there anyone who experienced this problem too?

[CarlaA]

Hi @sophieuziel, thank you for reporting this issue in the Zoom Community.

I know you mentioned trying several of these steps already. To double-check a few things and rule out compatibility issues, can you please try the following:

• Test Zoom in your browser using the Zoom Web Client to see if the camera works there.
• Fully uninstall Zoom, then restart your Mac, and reinstall the Apple Silicon version of Zoom from zoom.us/download.
• After reinstalling, confirm that Zoom has camera access by going to:
  System Settings > Privacy & Security > Camera

Keep me updated! 

[lostdiaspora]

I'm having the same problem, the camera starts and freezes immediately and won't work again unless i reboot  but it only seems to work for 1 meeting and then it does t again. I'm on Sequoia 15.3.2 and I'm upgrading to 15.7 to see if it fixes it but this is pretty rubbish as it started after I updated Zoom recently.

[MGSR]

Hello @lostdiaspora! Welcome to the Zoom Community! We're glad to have you here. Just want to follow up regarding your concern if updating the OS has resolved your concern?