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BLUR

christopher83
Listener

Hi guys,

 

This is first time for me join zoom....I been having problem getting "Blur" on which didn't come on or nothing there. I can get green background but don't have stuff for it. I keep seeing message about making sure you have latest version zoom but I have double check which came up as "5.8.1" and it from the website included checking update which said I have the latest one!

 

I did try the chat online BUT didn't help at all (get you need to upgrade).

 

I have try on my Iphone WHICH does work and have blur....I am at the wit end, please help?

 

Many thanks

Christopher

2 REPLIES 2

christopher83
Listener

Just to update, here is my PC info if you needed it.

 

Many thanks

colegs
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@christopher83 Sorry for the delay in responding to you.  In order to get the blurred background, you need to have a processor capable of displaying the background without the green screen.  Unfortunately, the Celeron processor is not capable of that.