You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I am getting a short ~1/2 second audio loop sporadically coming on calls well after they start.
Recently upgraded to Monterey OS on a new M1 chip MacBook Pro
Audio looping is only audible on the other end of the zoom call (not on my end)
This has occurred 3 times in the past week. Twice with a user who was in a zoom room at our company. Once with an individual using his laptop and headphones.
In all instances, this occurs well into the meeting. 20-40 minutes
Any others experienced this? Would seem to be a software artifact rather than hardware since it is not present at the start of the meetings.
I've had 2 instances personally in the last 3 months of the same issue. Once on Big Sur and once on Monterey. The hardware is an M1 based MacBook Pro (13-inch, M1, 2020).
List of observations:
This qualifies as a significant problem when it occurs given its clearly disruptive nature and it would be good to get to the bottom of this.
What is the route to a resolution for this kind of issue ?
I just updated my Mac Book Pro mid-2015 to Monterrey 2 days ago and now the issue is happening in a daily basis.
Please I would like to know a solution for this issue,
I have had the same problem, daily for the last few days. One additional twist is that, after having trouble on one call, I closed (at least the call in) Zoom and switched to FaceTime, and the problem continued - the same loop that had started in Zoom. Also: muting in Zoom stops the loop for call participants.
Found a solution.
Turns out Logitech is aware of this problem and issued a firmware update intended to address the issue, but it doesn't seem to work. They did suggest that the USB hub I was using could be the source. Seemed unlikely since I'd had the same set up through all of COVID lockdown and 1000s of zooms with no problem. However the problem did arise when I upgraded to an M1 chip MacBook pro.
The solution turned out to be simply getting a USB-C to USB-C cable and routing the Brio camera directly. Problem solved. Not ideal as it's one more thing to plug in, but it seems to work. Good luck!
I think that a common theme for the audio looping problem seems to be the use of an external camera ? I can confirm that I have not had the problem at all without the external camera on 3 different Macbook Pro M1s that I've tried. The problem manifests on all 3 eventually when an external camera is connected. The mitigation for me is always the same: A full power cycle. Nothing else works!
Quite catastrophic for public facing presentations (that's where its hit me more than once!).
Any pointers appreciated!
I can confirm that the fix is to connect the Logitech camera to the Mac using a USB C to USB C cable. This was acknowledged by Logitech support.
that has a USB-C coming out of it and one that plugs right into my Mac mini (with M1 chip), do you think they're suggesting that I get an additional USB-C to USB-C and run it through that?
I have the same problem with a Logitech StreamCam plugged directly into a Mac Studio using the latest version of Monterey (12.4). To be clear, the StreamCam's own cable has a USB-C connector which goes right into a USB-C port on the Mac Studio. No hub, no adapter, no extra cable.
Logitech suggested it might be a port problem but switching to different ports on the Mac Studio hasn't cured it permanently. (Unplugging and replugging cures it temporarily.)
But I don't think it's a Zoom problem since it happens in FaceTime, too.
I contacted both Logitech and Apple. Of course, both asked for an audio clip. This wasn't easy since it happens sporadically and only the person on the other side hears it. But I finally got someone to record it for me. Here's a 22-second audio.
Same issue for me - so frustrating.
I'm running a Mac Mini Core i5 and Logitech C920S Pro HD webcam
No firmware updates available for the webcam. The problem only started after installing Monterey.
Hi all. I am having the same issues as above, previously on my Mac mini m1 and now on my Mac mini m2. I use a logitech hd 1080p webcam. Has anyone found a solution to this problem? Any help would be greatly appreciated.
No solution, sadly. I used to turn the computer off and back on, but I’ve learned that just unplugging the camera from the Mac mini fixes the problem temporarily, which at least makes it less annoying. I can usually now just see the face of the other person on Zoom, know what is happening, and fix it before they even say something!
Thanks for the update. I will definitely keep that in mind when it happens again. If you do find a solution at some point, I would be great full it you could share. Thinking of buying a different brand webcam to see if it solves the issue 🤞🏼
Problem disappeared after I updated my M1 Studio to Ventura 13.1 so I'm thinking it was an OS issue.
I skipped 13.0 so no idea about that version. I had also tried a 2nd StreamCam that Logitech sent me with no difference in behavior. I also tried a different webcam (Kensington W2050) which did not exhibit the problem but it's possible I just didn't use it long enough because the mic was so inferior that I sent it back quickly.