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Attendees can not hear shared video however I can

Listener | Zoom Partner
Listener | Zoom Partner

I am hosting a meeting and sharing my screen, all audio is heard by the group.. except when I played a video. the attendees could see the video however could not hear the sound. I could hear the sound on my end perfectly and I have done this video in the past many many times without issue.


Community Champion | Customer
Community Champion | Customer

Let's start with some basic info:

  • Version of Zoom being used
  • OS being used
  • Audio output device used for applications that 'work' during screen sharing
  • Audio output device the shared video application is using during screen sharing
  • Method being used to share video via Zoom (screen share, application share, direct video share, etc)

This info will help to inform next steps.

Zoom Moderator
Zoom Moderator

Hey @reneekee welcome to the community! @bstrelko has some questions that may help further determine the issue you maybe facing. If you don't mind sharing some of the information that @bstrelko is requesting, so we can determine next steps. Thanks!

Zoom Community Moderator

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