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Accessing desktop to add image for a virtual background

LBR
Listener

User unable to add virtual background from the desktop.  Desktop does not populate to add an image

2 REPLIES 2

YaBoiB
Community Champion

Hello,
My name is Brandon. Thanks for joining the Zoom Community! Are you stating that when the user goes into their settings under Background & Filters and clicks on add image that it does not take them to their desktop to select an image?

 

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Aldosmith1
Listener

I added a new photo for my background. I have an IPad 7 Generation.  The new photo shows up on my IPad under photos but when I go to Zoom and tad add background photo I see all the photos as they appear on my IPad except the new addition.  Was wondering if I have to be in an actual session in order to see and add the new