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Virtual Background option Disabled after update

CC25K
Newcomer
Newcomer

I have a intel i5-46xx CPU and 16gb of ram. Before the update I had been using virtual backgrounds with no issue. Immediately after the update they were disabled. The article has not been updated with any new requirements if something's changed. 

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Your processor is too old to run virtual background with video (webcam)

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060007&_ics=1720293196346&irclick...

Video without a green screen

  • Zoom desktop client, Global minimum version or higher
  • Windows 7, 8, 10 (64-bit), and 11
  • Supported processors (720p background video)
    • Intel Core i5
      • 2 cores or higher
      • 6th generation (6000) or higher
      • Excludes U series

As stated above, I had been using virtual backgrounds without a green screen for a while before the update with no issue. I have not changed the computer, it's hardware, or anything else. The only change is that zoom has updated now, and suddenly I am unable to use a feature I had been using just the day before.