Webinar chat file not saving

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We have never had any issues with our Chat files saving to the recordings. Today we went to retrieve our chat file and for some reason, it is not there. we have not changed any of our settings and have not had any issues with this in the past 2 years. Any one else having any issues?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!