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Updates not taking affect

ArleneS
Listener

For a number of months now I have experienced problems relating to Zoom Updates.  When I open up Zoom I am told I need to update to 5.3.0* or higher to sign in.  I select Update now* and the Update begins*. The Update is completed 

1 ACCEPTED SOLUTION

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Arlene.

It looks like the update is not working. From you screenshot I do see you are using 5.2.1.

Screenshot 2022-09-13 at 12.34.45.png

 I would advise to just uninstall Zoom, go to https://zoom.us/download and download the latest Zoom Desktop Client, install it and you should be ready to go.

 

Hope this information helps! 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

View solution in original post

4 REPLIES 4

ArleneS
Listener

Sorry did not mean to submit. 
The Update is completed and I am told I am up to date but the next time I login I am faced with the same again ie that I need to update.  Any ideas why this is happening? 

 

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Arlene.

It looks like the update is not working. From you screenshot I do see you are using 5.2.1.

Screenshot 2022-09-13 at 12.34.45.png

 I would advise to just uninstall Zoom, go to https://zoom.us/download and download the latest Zoom Desktop Client, install it and you should be ready to go.

 

Hope this information helps! 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

Hey there Arlene.. did this solution work? I am experiencing the same problem 

Hi Heidi, yes it did.  Fingers crossed it does for you also.

 

Arlene