Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-04-28 03:34 AM
Hello,
For my organization, I set up webinars. Of course, I send the invite containing the registration link to the internal targeted audience. During the event, I noticed that the some names appear repeatedly, one of which appeared even 17 times. Usually we encourage the audience to cascade the invite.
I understand from a previous post that "each participant should use the meeting link that they will receive on their email after they register on your meeting and not share the meeting link" and honestly I think this is happening already. Only the registration link is cascaded, and not the meeting link received afterwards.
Moreover, the Zoom support contact we have for our company said that those repeated names should be taken into account only once, as it is just a displaying error of Zoom, thus when building my reports I should consider only the unique viewers, and not the total users.
Is there any kind of solution to prevent displaying the same name multiple times? How do I know for sure how many participants were in my webinar? When sending the invite, should I warn the audience of something?
Thank you much,
Alexandra
2022-04-28 04:05 AM
Hi, Alexandra.
I seriously doubt that that is a display error but if it is, it should be reported to the technical support at Zoom. You can find how to reach them, here: https://support.zoom.us/hc/en-us/articles/201362003
But I think what you are experiencing is quite normal. There is a distinction between viewers and unique users; a viewer name can be shown multiple times due to several reasons. For example, if they joined one time, had bad internet connection and they kept dropping and rejoining the session. Or in another, if they joined from multiple devices (for example, a panelist might want to use a computer for video, but prefers using a phone for audio).
If these users share a similar ID or login, they will be counted only as 1 unique viewer.
You can find information about reports in Zoom in this document: https://support.zoom.us/hc/en-us/articles/201363213-Daily-and-Usage-Reports
Kind regards,
2023-03-23 09:38 AM
We had this same issue happen today. How do we match up the email addresses tied to the people who's name were repeated/were incorrect?