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Recording qualty

Michael17
Listener

‎2023-09-20 06:43 AM

Hello! Could you please tell me why the recording quality is 360? The MacOS system version is higher than 13 and the quality in Zoom app video settings is set to HD. I also have PRO account.

 

 

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davidlora
Listener

‎2023-09-20 06:49 AM - edited ‎2023-09-24 07:29 AM

It seems like you're experiencing an issue with the recording quality in Zoom. Here are a few steps you can take to troubleshoot and potentially improve the recording quality:

Check Zoom Settings:

Open the Zoom application and go to "Settings" > "Video". Ensure that the video quality is set to "High Definition (720p)".
Verify Internet Connection:

A stable and high-speed internet connection is crucial for maintaining video quality. Make sure you're connected to a reliable network.
Check System Requirements:

Ensure that your computer meets the system requirements for HD video. This includes having a compatible processor and graphics card.
Check Camera Quality:

The quality of your video recording is also dependent on the capabilities of your camera. Make sure you're using a camera that supports HD video. 🙂
Record Locally:

If possible, consider recording the meeting locally on your device instead of relying on Zoom's cloud recording. This can sometimes lead to better quality recordings.
Update Zoom App:

Make sure you're using the latest version of the Zoom application. Updates often include bug fixes and improvements that can impact video quality.
Contact Zoom Support:

If the issue persists, consider reaching out to Zoom's support team. They may have specific insights or be able to provide additional troubleshooting steps.
Check Recording Settings:

In the Zoom web portal, go to "Settings" > "Recording" and verify that "Record video during screen sharing" is enabled.
Review Zoom Pro Account Settings:

Double-check your Zoom Pro account settings to ensure there are no restrictions on video quality.
Hardware Acceleration:

In some cases, enabling or disabling hardware acceleration in your Zoom settings may impact video quality. Experiment with this setting to see if it makes a difference.
Remember, even with a high-definition setting, the actual video quality can be affected by various factors, including network conditions and the capabilities of the camera being used. If none of the above steps resolve the issue, it's recommended to contact Zoom support for further assistance.