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There is a sharp increase in the demand for Zoom calls requiring simultaneous interpretation. While this function has many excellent qualities, in practice we have identified some important gaps. To respond to this demand and provide quality service, we are forced to implement makeshift patches to compensate for certain limitations in Zoom’s service. Below is a list of suggestions compiled over the past months of intensive, daily use of Zoom’s Interpretation function.
The suggestions marked in bold would have the greatest positive impact for all involved. These changes would aid interpreters in using industry best practices, create ease of management/use for meeting hosts, and expand accessibility for people with limited internet access, among other things. They would also encourage us to continue recommending Zoom to our clients, rather than researching other options to recommend.
Interpretation available for all participants:
This list for requested improvement represents input from over 30 interpreters listed below working in spoken and signed languages within the language justice framework across the U.S. and beyond. For follow-up on these requests, please contact Jen Hofer ***********, and/or Ron Garcia-Fogarty ***********.
Adriana Pericchi (Kingston, NY)
Alejandra Esparza Interpreter (San Diego, CA)
Amber Hodson, Sign Language Interpreter (Oakland, CA)
Andrea Zamudio (San Diego, CA)
Antena Houston (Houston, TX)
Antena Los Ángeles (Los Angeles, CA)
Ana Paula Noguez Mercado
Cairo Community Interpreter Project (CCIP), Cairo, Egypt
Catalina Nieto Interpreting (Albuquerque, NM and Washington, DC)
Center for Participatory Change (Asheville, NC)
Cenzontle Language Justice Cooperative
Elizabet Hinojosa Ruiz
Colectivo Babilla (NYC and Puerto Rico)
patri gonzález ramírez
Cristóbal Guerra Naranjo
Comal Language Justice Collective (Dallas, TX)
Maria de Jesus Garza
DC Interpreters Collective
DeafHope (National Technical Assistance Provider)
Gina Engst Interpreter (Philadelphia, PA)
Interpreters Cooperative of Madison (Madison, WI)
Jazmín Rumbaut (Washington, DC)
Just Communities Central Coast (Santa Barbara, Ca)
Rachel Mehl (New York and Washington DC)
Roberto Tijerina (Washington DC)
tilde Language Justice Cooperative (Durham, NC)
Unbound Language Justice Cooperative
Catalina Tang Yan
Voices Translation and Interpreting Services (Santa Barbara, CA)
Agreed! This is a powerful recommendation. I host many zooms with up to 6 languages all the time and it is always a mess sorting everyone out at the beginning of each meeting. Since we are unable to manage the attendees channels we have to figure out each attendee while everyone else is also trying to speak. NOTE: It would also be helpful to be able to manage this during the pre-meeting registration process.
Although this community forum is useful, the best way to get traction on an issue is through Zoom's official feedback process.
"Zoom welcomes your ideas, requests or comments about Zoom".
Submit your feature request or complaints here;
If my reply helped, don't forget to click the accept as solution button!