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I can't use avatar

Jamie_Chan
Listener

I can't use avatar but it allows me to enable but in meetings I can't use it
My Processer: Intel(R) Pentium(R) CPU G4400T @ 2.90GHz 2.90 GHz

1 ACCEPTED SOLUTION

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Jamie.

Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

  • System requirements for Windows: 
    • Windows 7, 8, and 10 or higher (64-bit)
    • Supported processors*
      • Intel: 4th generation or higher i3, i5, i7, i9 processor
    • A graphics card supporting Direct3D 11

For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

View solution in original post

5 REPLIES 5

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Jamie.

Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

  • System requirements for Windows: 
    • Windows 7, 8, and 10 or higher (64-bit)
    • Supported processors*
      • Intel: 4th generation or higher i3, i5, i7, i9 processor
    • A graphics card supporting Direct3D 11

For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

Thank you very much for that information

77860650
Listener

I have windows 10 but I get that they are not compatible with my machine:(

 

77860650
Listener

they are garbage 

77860650
Listener

it is nour ok