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sudden loss of students sound during a teaching session

marysiaN54
Newcomer
Newcomer

‎2022-02-04 02:46 AM

the session was going well when suddenly I could no longer hear my student . she ended the meeting and came in on her phone. we had the same problem. She could hear me but I couldn't hear her...it was quite stressful. Please help if you have resolved this problem 🙂

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1 REPLY 1

Freddi_G
Community Champion | Employee
Community Champion | Employee

‎2022-02-10 03:11 PM

Hi @marysiaN54 sorry you had issues on your call. We will need to do some investigation to get to the root cause.

 

Pls provide the following details so we could raise a support case for you.

  • Meeting ID
  • Time of Incident (loss of audio) occurred
  • Participant ID experiencing issue

Feel free to also raise a case with support directly here.

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