Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!
Vote now2025-04-01 04:36 AM
Lately my Zoom has been working very poorly. All meeting attendees, including myself sometimes, appear as purple screens. When the video finally loads, the screen pauses every 5 seconds. When I try to change the layout, my entire screen freezes. What's even worse is that as soon as I try sharing my screen, my entire screen freezes and the whole device shuts down. This is terrible especially when this happens during important client meetings.
This has happened so many times in the past 2-3 weeks ever since I updated my iOS and the Zoom version. The audio works perfectly fine, but it's as if the video is so heavy even though I still have so much space in this fairly new device.
My Macbook Air (2022) was purchased in late 2023 and the iOS version is Sequoia 15.3.2. I am using Zoom 6.4.3 version. I still have 166 GB of space available on this device. My wifi is fast, G**gle Meets and Facetime works like normal. It's really just the Zoom application. I have tried uninstalling and reinstalling, it didn't help. Any suggestions?