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Student in Mexico Can't Connect

rhondachaley
Newcomer
Newcomer

‎2022-05-19 03:52 PM

I am a basic free user, and Zoom is a godsend for teachers!!! I have used several sets of recurring meetings successfully. Today, though, my student in Mexico cannot connect with the new Meeting ID. Do I need to tweak anything in settings? I've tried, but maybe there's something new I need to know. Thanks if you know something I can try! Rhonda in Texas

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1 REPLY 1

Freddi_G
Community Champion | Employee
Community Champion | Employee

‎2022-05-20 03:41 PM

Hello, under your meeting settings there is a setting that can block users from specific countries or regions. Pls check is this is enabled and if there has been anything added in this section? 

Freddi_G_0-1653086467550.png

https://support.zoom.us/hc/en-us/articles/360060086231-Joining-from-specific-countries-regions