cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Error signing in my zoom account

yip
Newcomer
Newcomer

Hi.

I had a registered zoom account using my university email. However, I could not log in to the account for my lessons.  It shows "Unable to sign in to your account. Please try the other listed methods." I hope to receive follow-up help since I desperately need the account for my studies. Thank you.

1 REPLY 1

icrew
Participant
Participant

Hi @yip 

1) Contact your university’s IT help desk—they’re much more likely to be able to help than anyone here. 
2) Based on the error message you mentioned, try signing in with the “SSO” or “Sign in with SSO” option—that’s the one many universities use. 
Hope that helps,

Ian