Accidentally clicked educator account

[mrichter12]

I misunderstood when creating my account and accidentally created an educator account but stopped before signing the docusign and now I cannot log in to change the account settings and I also cannot log in to get customer support. 

[Bri]

Hi @mrichter12 and welcome to the Zoom Community! Can you try the steps outlined here and let me know if that resolves your issue? 

[mrichter12]

No that did not work because I cannot access the live chat with a basic account

[Bri]

Are you able to follow these steps to disable? 

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Profile.
3. Click the Account Profile tab.
4. Under Basic Informaton, click the This account provides educational services to children under the age of 18 toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. Under What age group does the organization provide services for (select all that apply)?,select the check box(es) of the applicable age group(s).
7. Click Save.
8. In the dialog notification, click Continue.
9. In the Add Organization Information box, enter the required organization information.
   1. Under Your Role in the Organization, select your role.
      Notes:
      • If you are an organization in the U.S. that previously selected the Under 13 check box and select Other now, you will need to provide the Name of Superintendent/Principal/Administrator/Teacher who will consent to Zoom’s Consent to Educational Data Collection Practices for the organization and their email.
      • If you previously selected the 13 to 15 and/or 16 to 17 check box(es) for applicable age groups and select Other now, you will not be required to enter a secondary authorized party.
10. Click Add.
    An email with directions for completing this education account activation will be sent to you or the consenter (see Step 9.1). After you or the recipient of the email provide consent to Zoom’s Consent to Educational Data Collection Practices, your organization will be able to use this account.
    Note: After adding organization information, users who selected the 13 to 15 and/or 16 to 17 check box(es) can use their account and do not need to e-sign Zoom’s Consent to Educational Data Collection Practices.
11. (Optional) If you need to change the recipient who will consent to Zoom’s Consent to Educational Data Collection Practices, click Change Recipient.
    1. Under Change Recipient, provide the Name of Superintendent/Principal/Administrator/Teacher who will consent to educational data collection for the organization and their email.
    2. Click Change.
       An email with directions for completing the education account activation process will be sent to the consenter. After the recipient of the email has provided consent to Zoom’s Consent to Educational Data Collection Practices, your organization may use this account.

Reference: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060951