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Accessing and changing my old password.

ReggieW
Newcomer
Newcomer

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

2 REPLIES 2

Dee_S
Zoom Employee
Zoom Employee

Hi Reggie@,

You may try changing your password through the web portal. Open your browser, and go to https://zoom.us/ then click Sign in on the top right corner,  click on Forgot password and enter your associated email address with your Zoom account.

Note:  Also, if you do not have the option to change your password on your Profile page, you may have previously signed in with Google, Apple, or Facebook.

Thank you for your response. Unfortunately, when I go to https://zoom.us/ there is no option for me to sign in on the top right corner, or anywhere else on that page that I can find. Is there another way that I can attempt to sign in and click "Forgot Password?

Thanks again,

 

RW