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Accessing and changing my old password.

ReggieW
Newcomer
Newcomer

‎2024-10-10 07:14 PM

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

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2 REPLIES 2

Dee_S
Zoom Employee
Zoom Employee

‎2024-10-10 08:59 PM - edited ‎2024-10-10 09:04 PM

Hi Reggie@,

You may try changing your password through the web portal. Open your browser, and go to https://zoom.us/ then click Sign in on the top right corner,  click on Forgot password and enter your associated email address with your Zoom account.

Note:  Also, if you do not have the option to change your password on your Profile page, you may have previously signed in with Google, Apple, or Facebook.

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ReggieW
Newcomer
Newcomer
In response to Dee_S

‎2024-10-11 03:14 PM

Thank you for your response. Unfortunately, when I go to https://zoom.us/ there is no option for me to sign in on the top right corner, or anywhere else on that page that I can find. Is there another way that I can attempt to sign in and click "Forgot Password?

Thanks again,

 

RW

 

 

 

 

 

 

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