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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Not Upgrading from Basic to Pro

Philadelphia
Newcomer
Newcomer

‎2023-02-23 10:56 PM

We already paid the amount of 2 months outstanding, but still we are facing the same problem. It's Still Continuing in basic Plan. Actually we are in Pro plan monthly billing. Please check our Outstanding Payment of $34.81 on 02/02/2023 through my SBI Credit card. And I have received my monthly statement that the above amount is paid.

Email ID - ***********

Invoice Number - INV186631878

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1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-02-24 08:49 AM

Hi there!

 

I do see your payment was applied to the previous two billing cycles. Now you simply need to sign in and go to your Billing page to upgrade to Pro again.

 

If my reply helped, please click the Accept as Solution button so others in the Community may benefit as well! 

 

~S

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