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zoom was charged from my account but I don't have zoom pro

3019818409
Newcomer
Newcomer

‎2023-03-08 07:22 AM

I have a problem with zoom, they have charged more than 20 dollars from my account but I still don't have zoom pro, I also agreed to a promo to pay 7.5 dollars for 4 months, but it deactivated after a few days, and now they charged me of 23.56 dollars in vain from my paypal account

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-14 07:56 AM - edited ‎2023-03-14 07:58 AM

Hi @3019818409 I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

 

After purchasing new licenses from the Zoom Sales team or from the Billing page, you will need to assign them to users. Licenses can be assigned one at a time or in bulk. Licenses of the same type, such as Webinar and Large Meeting, do not compound or stack when multiple of the same type are assigned to a user. 

 

Also suggest looking into the KB on Applying discounts on a Zoom account

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