upgraded phone plan from pay-as-you-go to unlimited.

[moneygal]

when I go User Management to link User to new license, the unlimited license does not appear.   I am being billed for it though and also billed for pay-as-you-go whenever I make calls.  Where is the unlimited license under Users ?

Shameful tech support. I called billing and they said they saw this before and suggested I call tech support.  When I called, a recording stated that my plan does not include live support.  Shameful.  I may need to cancel this dreadful phone system due to poor support.

[moneygal]

wha ? this reply does not apply to my dilemma with Zoom when I try to link my new license to my existing User.