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Zoom AI Companion2023-10-05 11:47 PM - edited 2023-10-05 11:49 PM
I have upgraded my plan from basic to pro and paid Rs1534 to zoom and the money is also debited but zoom didnt start my pro plan. I have tride customer support also but there is no contact no or chatbot or mail id so i dont know whom should I speak with
2023-10-06 12:07 AM
Hello,
I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.
Assigning a single license
Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.
The license is now applied and you can use it immediately.
https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-...
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-10-06 12:22 AM
It is still showing basic plan
2023-10-06 01:22 AM
Hello,
You should review your account subscription details;
Regards
If my reply helped, don't forget to click the accept as solution button!