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failing to refund，and I got credit. How to use the credit to buy a new plan?

judyku888
Newcomer
Newcomer

‎2025-01-15 11:27 PM

failing to refund，and I got credit. How to use the credit to buy a new plan?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2025-02-12 03:17 PM

Hi @judyku888,

 

I hope you were able to find an answer to this. I realize quite some time has already passed without a response here. Typically, when there's credit on an account with auto-pay enabled, the cart flow will utilize any credit on an account before pulling funds from a credit card on file. For accounts on net terms with a contract, a Billing ticket is required to request the application of credit to an invoice.

 

I hope this is helpful to your or anyone else searching the same question.

 

Cheers!

~S

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