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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

error code 13215

MkY
Newcomer
Newcomer

‎2023-10-30 06:55 PM

Hi，I have a paid account，but china's frends can't login zoom，show code 13215，so I want to refund，pls tell me how to operator，tks

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5 REPLIES 5

89974735829
Newcomer
Newcomer

‎2023-10-30 10:26 PM

i have the same problem.

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seibecaheri
Newcomer
Newcomer

‎2023-11-03 01:35 AM

我也想退款，zoom歧视中国客户

 

 

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Ken-Z
Explorer
Explorer

‎2023-11-03 01:55 AM

You can summit a ticket for refund here https://support.zoom.us/hc/en-us/requests/new

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LYLYTH
Newcomer
Newcomer

‎2023-11-19 01:34 PM

I NEED HELP SENDING  A INVATON  THRU  GMELL

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LYLYTH
Newcomer
Newcomer
In response to LYLYTH

‎2023-11-19 01:36 PM

BY THE WAY NAME IS LYLYTH JONES

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