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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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error code 13215

MkY
Newcomer
Newcomer

Hi,I have a paid account,but china's frends can't login zoom,show code 13215,so I want to refund,pls tell me how to operator,tks

5 REPLIES 5

89974735829
Newcomer
Newcomer

i have the same problem.

seibecaheri
Newcomer
Newcomer

我也想退款,zoom歧视中国客户

 

 

Ken-Z
Explorer
Explorer

You can summit a ticket for refund here https://support.zoom.us/hc/en-us/requests/new

LYLYTH
Newcomer
Newcomer

I NEED HELP SENDING  A INVATON  THRU  GMELL

BY THE WAY NAME IS LYLYTH JONES