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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Hi，I have a paid account，but china's frends can't login zoom，show code 13215，so I want to refund，pls tell me how to operator，tks

5 REPLIES 5

i have the same problem.

我也想退款，zoom歧视中国客户

You can summit a ticket for refund here https://support.zoom.us/hc/en-us/requests/new

I NEED HELP SENDING A INVATON THRU GMELL

BY THE WAY NAME IS LYLYTH JONES

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

error code 13215

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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