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2024-01-19 07:33 PM
I do not see a Download button after I confirmed my payment... I paid on Jan 11... still not upgraded on my desktop.
2024-01-29 11:02 AM
2024-01-29 11:24 AM
I am not a technical person. WHEN I read about troubleshooting and checking Licences etc... I don't undertstand. ZOOM got my money easy enough... I want an Admin person to fix this. I thought after I paid, there would be a DOWNLOAD UPGRADE Button, but there was nothing... so I thought did it upgrade automatically... I can't tell. I need to schedule a meeting this week, and I bought the PRO for a reason. I want support to hit a button and get me up and running. Thx.
2024-01-29 12:39 PM
Please try the following:
2024-02-01 05:30 PM
I upgraded to PRO on Jan 11... on the Jan 29 I complained that it appeared on my Desktop that I still had Basic. Your support worker SK suggested once I started a meeting the right license would kick in. I had an important meeting tonight, and it was still basic, after 40 minutes we werere locked out and I had to restart the meeting. I want somebody to help me figure this out... and I would prefer somebody to do the edit... don't give me a lot of directions to follow. Taking my money was so easy... receiving the product seems to be a challenge!
2024-02-09 08:11 AM - edited 2024-02-09 08:23 AM
I enquired about your account, and it was confirmed that a license is now assigned to you, the account owner. The issue appears to be resolved. Be sure to log into the account with the email address blm*****@**coge**.ca (full email addresses cannot be displayed in Community for privacy reasons). There is no record of anyone logging into this account or scheduling/hosting any meetings. You can verify this very easily by clicking User Management and then Users to see this view: