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demande for refund

delphineguinot
Newcomer
Newcomer

Hello

i am french. Yesterday, we suscribed to Zoom but an error occured and my husband clicked for yearly plan. Ok, i cancelled and reactivated for monthly plan. I have been refunded as credit. I want to be refunded on my bank account, no as credit. Thank you/. 

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

The credit on your account will automatically apply to each monthly invoice before your credit card is charged. If you would rather have the credit balance refunded, I recommend that you contact Zoom Billing for assistance. They will need to access your account.