can't change profile settings and background

[elenap24]

Hello. For some reason I can't change my display name and background in my basic Zoom account. I changed it in profile settings and pressed save. Next time I joined a meeting it was the old display name and background. 

[Ray_Harwood]

Welcome to the Zoom Community, @elenap24.

You should be able to change anything on your own profile. See this Zoom Support article for some details that might be helpful.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060639

Note that changing your information within a meeting (Display Name and Picture) only changes for the duration of the meeting you are in, by design. Permanent changes need to be made via the Profile as described in the above article.