Zoom Subscription Refund Request

[Gprofessor1]

I am requesting a refund for my Zoom subscription fee.

I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.

Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @Gprofessor1.

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team and they will be able to assist you.  Click this link, and you'll be prompted to log in to Zoom if you haven't already:

https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=f63ba90587d6a95089a37408dabb357e

Since you're talking about multiple accounts being involved, be sure to include the account numbers in your ticket, so they'll have the information they need to research your request.

[HenryAlpha1]

I am writing to inform you that the refund for the Zoom Pro subscription (request BIL2197081) has still not been received by the account owner. 

Haven't received it yet, please help me resolve this issue am really begging. You can also help me with the transaction details so I can also show it to the bank to confirm if they can help me with it also. 

Could you please provide the transaction details for the refund? This would greatly assist me in following up with the bank directly to investigate the issue from their end.

Thank you for your continued assistance in resolving this matter.

Sincerely,

Henry Alpha

[Gprofessor1]

I am requesting a refund for my Zoom subscription fee.

I am requesting a refund for my Zoom subscription fee.

I originally subscribed intending to use it only during the vacation period, however the subscription automatically renewed just one day after the intended end date.

Since I'm currently using a separate corporate account that has already been paid for, I'm incurring unnecessary double expenses. I would greatly appreciate if you could process a refund for this duplicate subscription.

[MGSR]

Hello @Gprofessor1! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket through this link.