Zoom Account

[Surgimac]

I already set up the zoom phone and a plan. However, whenever I am dialing, there is an error saying "Sorry, the requested service is not available in your calling plan"

[ZZzZZ]

I am having the same problem.

[JasonT]

We found this to happen when the outbound caller ID displays the the extension number rather than a phone number.  It's not clear how the Caller ID is getting changed to the extension. 

Select the keypad, in the upper right make sure the 'Caller ID' displays a phone number and not an extension number.

[GeorgeWay]

I'm also having this issue on a T33G Yealink Phone. I've been unable to resolve this. Any ideas?

[GeorgeWay]

After reading JasonT's response and doing some digging, my issue was that the phone didn't have an Outbound Caller ID assigned.

In Zoom Admin Portal go to Phone System Management > Users and Rooms > 'your phone' and scroll to Outbound Caller ID. Assign a caller ID from dropdown and save. 

[sachinzoom]

@Surgimac @GeorgeWay @ZZzZZ Please check under Account management -> Billing -> Current Plans -> Zoom phone -> 

View/Edit Countries/Regions and ensure all countries including United States are selected.  Also, check that the calling plans have not expired. 

And yes, You should have a phone number assigned as Outbound caller id in order to make Outbound ( PSTN ) calls.

Please confirm if that resolves the issues.

[sachinzoom]

@JasonT  By default, Outbound caller id is selected if a phone number has been assigned to a user or if there is a phone number assigned to the site's main Auto Receptionist. If neither, Outbound caller id will not be populated.  Further, The User's policy ( Phone system management -> Users and Rooms -> Select User -> Policy ) should have Outbound caller id selection enabled.  There are many other considerations that you can read here:

https://support.zoom.us/hc/en-us/articles/360031768431-Frequently-asked-questions-about-caller-ID

Hope that helps. Please confirm

[ZZzZZ]

Thanks all.

My issue was due to the plan not being assigned in my profile before I made the call. I still had the previous plan.

I resolved my issue by going into "phone system management => users & rooms => profile" then assigned the package that I recently subscribed into.