We can't use our zoom licence renewed liecence

[dramanedmond]

ZOOM automatically renewed the past subscription and I had to pay the annual bill (which covers until March 2023) although I requested the cut. This cut would not take effect until March 2023.
But here, I had to pay the invoice (attached), late. The problem, ZOOM cut the subscription and put me in basic level.
No reactivation despite payment (still in basic for 2 months and we've been rowing for our lessons since.
How to solve this?

[zoom_batamindo1]

Hello dramandedmond,

I did not planned to cut my Zoom subscription yet. But I plan to stop automatic renewal only, and paid after the subscription expired.

referring to your case, did you request to cut subscription after past due invoice or before?

Thank you for sharing.

[dramanedmond]

Hi, problem solved. Thanks

[Ray_Harwood · Accepted solution]

Hey, @dramanedmond and @zoom_batamindo1,

Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 

[dramanedmond]

Hi, i contacted the Staff. The problem solved. Many thanks.