Warning: Empty Digital Signage content list

[NocturnalDC]

Is there any way to not have this warning appear in the Room Health Dashboard? Digital Signage is not enabled for this room so don't need this warning.

[FelipeZ]

I just updated to 6.2.0 and was wondering the same thing. 

[RTB096]

Same issue, even disabling the digital signage option in the room setting won't remove the message.

[Faisar1]

Empty Digital Signage content list -  still appears even after disabling DS

[MauricioDiaz_XP]

Same issue here, yestarday I upgraded some devices to 6.2.0 then today appear this message on Rooms Dashboard, actually these rooms does not have Digital Signage enabled.

[FK28]

I got the same thing after updating to 6.2.0.  I got around it by adding some temporary digital signage.  I went to Room Management, Zoom Rooms, Account Settings (the global), Digital Signage... and added a wallpaper.  Enable Digital Signage and save.

After rebooting the Zoom rooms, the message cleared.  I then removed the wallpaper, and disabled the Digital Signage.

It's a cludge fix, but it worked.

[NocturnalDC · Accepted solution]

Yup. Spoke w/ Zoom Tech Team/Developers and they pretty much said the same and added that this is considered a bug, and they are going to fix it in ZR version 6.2.5.

[ZoltanKiss]

Hello everybody!

Now i have just upgraided to 6.2.5.5813 Zoom room, but the original problem has not solved yet. 

The rooms dashboard is still show the "Empty Digital Signage content list" Issue

Many thanks!

[ZoltanKiss]

Hello everybody!

Now i have just upgraided to 6.2.5.5813 Zoom room, but the original problem has not solved yet. 

The rooms dashboard is still show the "Empty Digital Signage content list" Issue

[ZoltanKiss]

Hello everybody!

Now i have just upgraided to 6.2.5.5813 Zoom room, but the original problem has not solved yet. 

The rooms dashboard is still show the "Empty Digital Signage content list"

[gzaino]

Same. All my rooms are at 6.2.5 and I am still seeing this warning in my dashboard.

[celtic_plop]

Are there any news here? This is actually impacting the way we have our alerting systems setup so we never get the "OK" messages on service flapping.

[MikeL1742]

I have a case open with Zoom Support for almost a week now and I still haven't heard back from them ☹️

[MikeL1742]

Zoom support is now saying this should be fixed in version 6.3.0, which will be released 16 December 2024.

[celtic_plop]

Hello, Mike, 

I can't see this version listed on Room Management console. Do you know if this was listed? Do you have any more updates here?

[MikeL1742]

Hi, I've been watching the release notes and I haven't seen any updates either, sounds like the update is delayed for some reason. My Support ticket was closed, if I don't see the new release soon I'll open a new ticket on this.

[celtic_plop]

Was this version deployed?

[jasonneff]

Any updates from Zoom Support on this issue?  Still seeing the Empty Digital Signage content list warnings even on rooms running 6.3.5

[MikeL1742]

I'm on 6.3.5 now and I'm still seeing the error too. I guess I'll open yet another support case 😞 

[jasonneff]

As an update to this issue, it appears that Digital Signage needs to be toggled off *and* the room versions need to be upgraded for the warnings to clear.

Once doing both of those things, my dashboard looks much better once again.

[MikeL1742]

Yep, that worked for me too. Nice having most of my rooms showing healthy again.