Transcription of English recordings in wrong language

I submitted a support ticket more than a month ago. I have answered all questions and provided examples of the issue users under our account are having. It seems that Zoom is randomly transcribing recordings in the Persian language. Support has told me at least a couple of times in the past month that I can change the transcription after the issue has occurred. I should not have to find the error in all of the recordings that occur at our instance. This  is happening under multiple accounts. How do we get support to find the error and fix the issue? One out of twenty meetings is being transcribed in the Persian language. We are an English speaking college in Kansas. In other words, there is no way that the language spoken is being confused by the software. There is a glitch somewhere, and Zoom support won't fix it.