Subscription Refund

[rorymc]

Hi

My business subscription was set up for a previous employer under an employers email that i no longer have access to. I was recently charged for an annual renewable.

I managed to reset the email on the account, cancel the subscription but it seems impossible to request a refund.

I have no requirement for the service.

I have raised 2 separate request tickets, the first one 10 days ago which has went completely unanswered. I have read that you can escalate these requests but for some reason cant.

I gave up on the phone after 1hr on hold and the chat bot is useless.

Short of raising an issue with ombudsman (in im uk), I dont know what else to do.

Any suggestions?

[S_K]

Hi @rorymc 

I'm sorry to hear you've had such difficulty requesting a refund. May I have your ticket number(s)? I'm happy to take a look and ensure it receives prompt attention.