Request a refund for a subscription

[Petrovpetr2021]

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

[S_K]

Hello @Petrovpetr2021 

Thank you for reaching out in Zoom Community. Unfortunately, we do not have access to your account here so you will need to contact Billing Support here for assistance. 

For reference, it is noted before submitting payment for a subscription that plans will automatically renew unless cancelled prior to the end of the term.

 

[Densoi]

Is there anyone here who has had their account renewed without receiving any warning email ? Is there any current class action suit as looking at other online forums this is a common practice

[Densoi]

Is there anyone here who has had their account renewed without receiving any warning email ? It explicitly says they will send an email prior to autonrenew.

Is there any current class action suit as looking at other online forums this is a common practice. I know they had one before and perhaps it’s time for a new one