Refund for canceled subscription

[shawboyz3]

My Standard Pro subscription renewed before I could cancel the subscription. Upon following the steps to cancel  I was never given a link to request a refund.

[jefrancisco4 · Accepted solution]

Hi @shawboyz3 ,
Have you raised a support ticket? If not, I would recommend that you submit one using our web request (https://support.zoom.us/hc/en-us/requests/new) - Billing & Account Management.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[krm17]

CHECK FOR BOGUS AUTO-RENEWALS. I have a basic pro zoom account. I did not select auto renewal when I switched from monthly payments to a single annual subscription in January 2022. My plan expired on Jan 10th, 2023. I did not receive an auto renewal notice – or any communication from Zoom at all regarding any matter. Zoom is attempting to collect (a lot more than I paid last year) for an annual subscription that was not agreed-to. This is Day 2, and Federal Law requires a 3-day cooling off period. I contacted an agent via online chat to switch to monthly payments instead. The Zoom agent -- "Kennan" --  refused to make any changes until my "unpaid balance" was settled.  Finally I insisted that my account be terminated; he advised that I follow the steps to cancel the subscription. I did. However, Zoom ALLOWS NO CHANGES – INCLUDING CANCELLATION – until all “outstanding charges“ are paid. In other words, my "cancellation" today goes into effect IN **2024** AND NOT NOW.  Zoom's position is that I have 363 days left on an account that I do not want, and that I have to pay for it; Zoom cannot provide proof that I consented to auto-renewal; and Zoom will not discuss anything or allow any changes until I pay money that I did not agree to in the first place. PS. As I was going through the cancellation steps, pop-ups offered a lower rate – that it won’t allow me to use because I "owe money" – and also offered me the option to switch to monthly payments – which it will not allow me to do because of the bogus outstanding invoice. Zoom is hitting my credit card for the money and will keep doing so, per the Terms & Conditions. The REALLY distasteful bit is that I had the agent confirm in writing -- three consecutive times -- that Zoom would make no further attempts to collect the unagreed-to balance, and that there would be no reporting to credit agencies. Also a lie. I have printed the chat. "Billing" responded to my written complaint with "refer to the Terms & Conditions." I AM GETTING RIPPED OFF. 

[NGuyenPham]

I've just been ripped off today, same as you did. What frustrating!

[jessicahc]

the same thing just happened to me...same emails offering upgrades at a discounted price if i agree to renew my subscription (which i did not agree to do). 

[5023961917]

My account was created by a minor on my computer without my consent. Furthermore I was given no notice of the pending charge. Had I been given notice I would have cancelled this unauthorised charge. Furthermore I went through the history of this account and it appears it has never been used. I asked billing to "Please refund my money so I do not have to dispute the charge with my bank. Thank you kindly" If I don not get a response I will dispute the charge. 

[VA]

@5023961917 For assistance with refunds, please follow the cancel and refund steps outlined here . Although we can't assist with billing matters in the Zoom Community, you can reach out to our Billing team by submitting a request using our contact page. 

[KyleGarcia]

Ok, thanks. I will try it and If I still have any queries, I will message you.

[Hi29]

same problem,  how to get the money back, the request is GR0028012